I pledged at the Beastlord or Shopkeeper level ($100), how to I submit my concept details?
You should have already received an email directly from Esper asking for your concept. If you didn’t receive it, please send an email to [email protected] to get your concept submitted.
Last updated: November 17, 2020 14:10
My book didn't arrive/is defective/spontaneously combusted when I opened the box. What now?
Contact Backerkit support for resolution. If the reps need, they will forward the issue to Esper, who will make sure you are taken care of.
Last updated: November 17, 2020 14:15
I have a rules question about something in the Emporium. How can I get an official answer?
Often times, rules questions are best just left up to the DM’s discretion, going by what works best for the individual campaign. That said, Esper plans to release some sort rules advice regarding the Emporium, perhaps a YouTube video or public Patreon post. If you’re already following him, you’ll see this pop up sooner or later.
Last updated: November 17, 2020 14:20
I am a retailer. Is there a way to get copies in large quantity at retailer price?
A retail option is still a mystery at this point. Esper will post an announcement if this option becomes feasible.
Last updated: November 18, 2020 12:57
I believe I have found and solved one of the secret riddles in the Emporium. What now?
Shhhhhh
Last updated: November 17, 2020 14:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.